Entering New Channels in an Omnichannel World
Case study

Entering New Channels in an Omnichannel World

Implementing an off-price online strategy

The challenge

Where the brand started

  • No brand alignment across full-price and off-price segments
  • Lack of control of outlets, volume and pricing in the off-price sector
  • Incomplete market knowledge despite a strong distributor network
  • Brand equity dilution as heavy diversion drove down prices

The solution

How we delivered it

  1. 01

    Tech-led ‘discovery’ phase of the online channel

    • Full-price versus off-price exposure
    • Full-price versus off-price pricing
    • Secondary market demand analysis
  2. 02

    Identified risk, gaps and opportunities

    • Over-supplied and/or under-priced lines
    • Assortment analysis across segments
    • End of product lifecycle or long-tail potential
    • Strong latent consumer demand
  3. 03

    Agreed a detailed sales plan

    • Exclusivity — removed lines from general distribution
    • Geography — brand growth opportunities
    • Partners — matched brand priorities with channel partners
    • Assortment — low-risk, high-growth mix supporting the full-price channel
  4. 04

    Managed end-to-end distribution

    • Warehousing
    • Logistics
    • Compliance
    • Sales portal

The benefits

  • Brand alignment of an otherwise unmanaged segment
  • Brand awareness without erosion of brand equity
  • Control over off-price assortment, pricing and channel placement
  • Streamlined and efficient — one end-to-end partner

The results… so far

€180m

Incremental sales

Delivered to date

40+

Countries reached

Aligned

Off-price and full-price pricing